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At
MFTA, we are proud of the quality and workmanship that
is built into every Mitsubishi Fuso medium duty commercial
truck. We are equally proud of our corporate commitment
to promote the highest possible degree of customer satisfaction
with our products and services.
Today's
commercial trucks are extremely complex and are comprised
of an enormous number of individual parts. Occasionally,
a failure of one of these parts may occur. Should you experience
such a failure, we are confident that you will find your
Authorized Mitsubishi Fuso Dealer prepared to provide
you with high quality service. Every Authorized Dealer
has trained personnel, plus the tools and equipment necessary
to provide for your various service needs. In the event
that a problem arises, we ask you to follow the procedure
outlined as follows, and in the sequence listed:
This
is the most direct and expedient way to obtain service. Each
Authorized Dealer has the ultimate responsibility for providing
the services and repairs you may need. We recommend that you
contact the Service Manager of your nearest Authorized Dealer
for assistance. In the event you feel additional assistance
is required, ask to speak to the General Manager of the Authorized
Dealer.
After the completion of Step 1, and in the event that your
nearest Authorized Dealer has been unable to satisfactorily
resolve the problem, please contact MFTA's Customer Service
Representative at:
Please be prepared to provide the following information when
you call:
- Your
Name, Company Name, Address, Telephone Number
- Vehicle
Model
- Vehicle
Model Year
- Vehicle
Identification Number
- Mileage
- Name
of Dealer contacted under Step 1, if applicable
- Details
of the Complaint/Comment
You
may also correspond with the Customer Service Representative
in writing, addressed to:
Mitsubishi Fuso Truck of America, Inc.
Customer Service Representative
2015 Center Square Rd.
Logan Township, NJ 08085
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